Level 2.5/3 IT Support (MSP Experience)

Level 2.5/3 IT Support Technician (MSP Experience)

Remote (Within South Africa)

Independent Contractor

Hours: 

• Sunday through Thursday, 8:00 AM to 5:00 PM EST
• Candidates must be available to work most Sundays

We are seeking a skilled and proactive Level 2.5/3 IT Support Technician to join our growing IT team. This role is ideal for someone with strong troubleshooting abilities, hands-on technical support experience, and a good understanding of automation and scripting within a managed services environment.

Key Responsibilities

• Provide Level 2.5/3 technical support to end users and clients
• Troubleshoot and resolve escalated IT support tickets efficiently
• Manage and maintain support requests through the ticketing system
• Create and maintain basic automation scripts to improve operational efficiency
• Work with ConnectWise Automate for monitoring, automation, and system management
• Utilize standard PowerShell scripting for administrative and automation tasks
• Support and maintain Windows environments, user accounts, devices, and network-related issues
• Collaborate with internal teams to ensure smooth IT operations and high service standards

Requirements

• Previous experience in a Level 2.5/3 IT Support AND MSP environment
• Experience with ConnectWise Automate
• Working knowledge of PowerShell scripting
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple tickets and priorities in a fast-paced environment
• Reliable, organized, and team-oriented

Working Hours

• Sunday through Thursday, 8:00 AM to 5:00 PM EST
• Candidates must be available to work most Sundays
• Some flexibility may be required, including potentially splitting shifts between Friday and Sunday depending on scheduling needs