Insurance Customer Support

Customer Service Representative Commercial Lines Insurance

Work Hours: 4 PM 12 AM South Africa Time

Client Location: United States

Employment Type: Independent Contractor (Remote)

Location Requirement: Must reside in South Africa

About the Role

Are you an experienced insurance professional passionate about delivering top-tier customer service? Do you excel in a fast-paced environment where attention to detail and client satisfaction are key? If so, we want YOU on our team!

As a Customer Service Representative, you will play a critical role in ensuring our commercial lines clients receive efficient, professional, and personalized support. Your ability to thrive in a detail-oriented and client-focused environment will contribute to our mission of providing outstanding insurance solutions.

Key Responsibilities

Certificates of Insurance: Issue and manage certificates accurately and efficiently.

Audits: Support clients during audits to ensure compliance and accuracy.

Recommendations and Inspections: Provide valuable insights and coordinate inspections as required.

Endorsements: Process policy endorsements promptly to keep client policies updated.

Billing Support: Handle billing inquiries and resolve issues efficiently.

Data Entry: Maintain and update client information in agency management systems with precision.

What Were Looking For

Insurance Experience: Previous experience in insurance is essential, with commercial lines preferred.

Applied Epic Knowledge: Familiarity with Applied Epic software is a strong advantage.

Attention to Detail: Highly organized and meticulous in all aspects of work.

Problem-Solving Skills: Resourceful and proactive, with a knack for resolving issues effectively.

Customer Service Excellence: Exceptional communication skills and a commitment to exceeding client expectations.

What We Offer

Remote Flexibility: Work from the comfort of your home during U.S.-aligned hours.

Professional Growth: Opportunities to advance your career in a supportive and growth-oriented environment.

Collaborative Team: Join a positive, fun, and hardworking team culture.

Impactful Work: Play a meaningful role in protecting what matters most to our clients.