Online Shopping Customer Support Representative

Online Shopping Customer Support Representative

Location: Remote

Job Type: Full-Time 4pm -12am

Job Description: We are seeking a friendly, detail-oriented, and proactive Online Shopping Customer Support Representative to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive shopping experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email, live chat, and phone.
• Provide information about products, services, and order status.
• Assist customers with placing, modifying, and tracking orders.
• Handle customer complaints, returns, and exchanges efficiently.
• Collaborate with other departments to resolve complex issues and improve customer satisfaction.
• Document customer interactions and maintain accurate records.
• Stay updated on product knowledge, policies, and procedures.

Qualifications:

• Own Laptop, wifi and back up power
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using customer support software and tools.
• Previous experience in customer service, preferably in e-commerce, is a plus.
• Patience, empathy, and a positive attitude.