Collections Specialist -Part Time

Remote Part-Time Collections Specialist (South Africa-based)

Location:

Remote (South Africa-based, supporting U.S. clients)

Working Hours:

Part-time | 4 hours/day, Monday Friday

(Supporting U.S. business hours)

We help professionals across the United States focus on what they do best by handling the complex and detailed work involved in forming LLCs and corporations on their behalf. Our mission is to simplify the entity formation process and ensure our clients stay on track with compliance and administrative needs.

Position Summary:

We're looking for a proactive, organized, and personable Collections Specialist based in South Africa to join our remote team. You'll be reaching out to clients we've previously assisted in forming LLCs or corporations, and who have outstanding balances. The role is focused on maintaining a positive relationship while encouraging timely payment. This is not a cold-calling position you'll be engaging with known clients.

This role may evolve into a broader client relationship role for the right candidate.

Key Responsibilities:

• Call and follow up with U.S.-based clients who have outstanding payments
• Maintain accurate records of client communication and payment statuses
• Build and maintain strong, professional client relationships
• Handle payment-related inquiries and assist in resolving disputes
• Provide regular updates and reports to the team on collection status
• Support administrative tasks related to the collections process

What We're Looking For:

• Based in South Africa with stable internet and a quiet working environment
• Excellent verbal and written communication skills in English
• Comfortable making phone calls and speaking professionally with U.S.-based clients
• Organized, detail-oriented, and proactive in following up
• Experience in collections, client communication, or sales is a plus
• Friendly, empathetic, yet firm when needed
• Tech-savvy able to use CRMs, spreadsheets, and communication tools