Job Openings IT Support Level 2/3

About the job IT Support Level 2/3

IT Support Level 2/3 Technician - Remote (US-Based MSP)

Company Overview: Our client, an innovative and evolving IT company based in the US, focuses on leveraging new technologies to simplify the world of technology. As a fast-growing company, they are seeking motivated Tier 2 or Tier 3 IT Technicians to join their dynamic team. The company's goal is to revolutionize the industry with fresh ideas and cutting-edge solutions.

Competencies:

  • 4+ years of experience in Level 2/3 Helpdesk support.
  • Proficient in:
    • Microsoft Intune
    • Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams, etc.)
    • Office 365 Compliance Center
    • Office 365 Security Center
    • Email security and configuration
    • OneDrive for Business
    • Azure fundamentals and management
    • Desktop troubleshooting (Windows & macOS environments)
    • Networking knowledge (basic troubleshooting, DHCP, LANs, VLANs, Subnets, etc.)
    • Printer troubleshooting
    • Hardware troubleshooting

Key Areas of Focus:

  • Azure & Office 365: Expertise in the backend of Office 365 including Exchange, Intune, OneDrive, SharePoint, and Admin centers (Security, Compliance, Defender, Endpoint Manager).
  • Email & Exchange: Handling DNS configurations for email, email protocols, migrations, troubleshooting email delivery issues, and ensuring email security.
  • Security & Compliance: Knowledge of Office 365 Security features and compliance standards.
  • Networking: Familiarity with DHCP, LANs, VLANs, subnets, and connectivity troubleshooting.

Expected Responsibilities:

  • Manage and stay on top of assigned workload.
  • Maintain strong, helpful, and professional relationships with clients.
  • Keep tickets updated and resolve issues in a timely manner.
  • Assist with project work and occasional onsite tasks.
  • Provide after-hours on-call support as needed.
  • Proactively identify and resolve potential issues before they escalate.

Preferred Qualifications: (Not Essential)

  • CCNA certification (Preferred)
  • Microsoft Certified: Azure Fundamentals (Preferred)
  • Microsoft 365 Certified: Enterprise Administrator Expert (Preferred)

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