IT Support Specialist - Level 1/2

Remote IT Support Technician (Level 1)
(4pm-12am/3pm-11pm)

Join our client's MSP team as a Level 1/2 Remote IT Support Technician.

Your role involves delivering top-tier customer support, resolving technical issues, and ensuring smooth IT system operations.

Responsibilities:

• Provide Level 1-2 technical support via phone, email, and remote access.
• Diagnose and resolve hardware, software, and network problems.
• Collaborate with team members and maintain detailed documentation.
• Perform routine system maintenance tasks.
• Proactively identify and prevent IT issues.
• Ensure adherence to service level agreements (SLAs).

Experience:

• High school diploma or equivalent; technical certifications a plus.
• Prior remote IT support experience.
• Familiarity with Office 365 applications.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Strong problem-solving and communication skills.
• Customer-focused and adaptable to new technologies.

Apply here or send your CV to kayla@exclusivelyremote.com