Client Relationship Manager

Client Relationship Manager (Remote)

Company: Leader in Fully Managed Online Compliance Training Solutions

Working Hours: 3 PM - 11 PM (SA Time)

Company Overview

Our client is a healthcare industry leader in fully managed online compliance training solutions. Their mission is to empower healthcare organizations by providing comprehensive compliance training through innovative technology and dedicated support.

We are seeking a proactive and dynamic Client Relationship Manager to join our remote team. This role is responsible for building strong client relationships, ensuring customer satisfaction and retention, and driving engagement. The ideal candidate will manage designated accounts, collaborate with cross-functional teams, and provide strategic guidance on best practices.

Key Responsibilities

Serve as the primary point of contact for assigned client accounts, addressing inquiries, campaign launches, and technical requests.

Build and maintain strong relationships with clients through regular check-ins, proactive engagement, and strategic guidance.

Work cross-functionally with Development/Engineering teams to resolve technical issues and provide clients with timely solutions.

Track and follow up on high-priority issues to ensure prompt resolution.

Maintain accurate client records and efficiently manage databases.

Advise and support clients on best practices to maximize engagement and compliance with training solutions.

Identify opportunities for upselling and expanding service usage to enhance client value.

Proactively address client concerns and implement solutions to ensure long-term satisfaction.

Perform additional tasks as needed to support business and client success.

Requirements

Strong Communication Skills: Excellent written and verbal proficiency in English.

Client Engagement: Ability to lead client meetings, present insights, and engage with users at various levels of an organization.

Technical Proficiency: Experience with Google Suite, Microsoft Office, and the ability to quickly learn and adapt to new platforms.

Attention to Detail & Prioritization: Capable of managing 75-100 healthcare facility accounts while meeting client goals and deadlines.

Proactive & Collaborative: A self-starter with strong multitasking skills, able to work across departments in a fast-paced environment.

Problem-Solving Ability: Skilled in resolving client challenges and effectively communicating with technical teams.

Work Stability: Consistent and reliable work experience is essential.

Preferred Qualifications

4+ years of experience in client relationship management, account management, or customer success.

Experience within the healthcare or compliance training industry.

Proven ability to manage multiple client relationships simultaneously.