Level 1

Job Title: IT Support Level 1 (MSP)

Overview:
We are seeking a proactive and customer-focused Level 1 IT Support Technician with a minimum of 2 years of hands-on experience. The ideal candidate will be the first point of contact for technical support, responsible for resolving hardware, software, and network issues and escalating complex problems as needed.

Key Responsibilities:

• Provide first-line support for end-user technical issues via phone, email, or ticketing system

• Troubleshoot and resolve issues related to desktops, laptops, printers, and other IT equipment

• Assist with user account management, including password resets and access permissions

• Install, configure, and update software and operating systems

• Document issues, resolutions, and maintain accurate support records

• Escalate unresolved issues to higher-level support teams in a timely manner

Requirements:

• Minimum 2 years of experience in an IT support or helpdesk environment (MSP)

• Strong knowledge of Windows OS, Microsoft 365, and basic networking

• Excellent communication and problem-solving skills

• Ability to manage multiple tasks and prioritize effectively

• Customer service mindset with a positive, can-do attitude