IT Technical Project Manager

IT Technical Project Manager

Remote (within South Africa)

Full time EST US working hours: 2:30pm-11pm/3:30pm-12am SAST, Monday-Friday

Position Overview:

The Technical Project Manager plays a vital cross-functional role in ensuring successful technical project execution from conception to closeout. In addition to hands-on deployment work, this role is responsible for creating Statements of Work (SOWs), developing detailed project plans, documenting step-by-step implementation procedures, and serving as a communication bridge between internal teams and key client stakeholders.

This position requires a detail-oriented, proactive technician with excellent communication and organizational skills who can balance technical tasks with project coordination responsibilities in a fast-paced MSP environment.

Key Responsibilities:

• Project Planning & Documentation

• Develop project scope, goals, deliverables, and timelines in coordination with internal and external teams.

• Draft and maintain detailed Statements of Work (SOWs) and technical implementation plans.

• Create step-by-step deployment runbooks, task lists, rollback procedures, and contingency plans.

• Maintain project documentation in centralized systems and ensure accessibility for all stakeholders.

• Execution & Technical Delivery

• Perform installations, migrations, upgrades, and other technical project tasks in line with defined scopes.

• Coordinate hands-on activities with Tier 13 teams as needed for support, testing, and deployment.

• Ensure changes adhere to HIPAA, security, and client-specific compliance requirements.

• Communication & Stakeholder Engagement

• Act as a central point of contact for technical status updates and milestone tracking.

• Provide clear, timely updates to both internal teams and external client contacts throughout the project lifecycle.

• Collaborate with dispatch and service delivery to schedule work in a way that minimizes disruption.

• Coordinate and lead project kick-off and post-deployment review calls with clients.

• Process & Knowledge Sharing

• Identify gaps in documentation and contribute to the internal knowledge base (KB articles, SOPs).

• Conduct handoffs to support teams post-deployment with full documentation and training where necessary.

Key Performance Indicators (KPIs):

• SOW Accuracy & Approval Rate: 90% SOWs approved with minimal revision required.

• Project Task Completion Timeliness: 95% tasks delivered on or ahead of schedule.

• Client Communication Score (internal feedback): 4.6/5 from stakeholders and project managers.

• Post-Deployment Issue Rate: 5% within 30 days of go-live.

• Documentation Completion Rate: 100% prior to project closeout and handoff.

• Internal Knowledge Contribution: Contribute at least one KB article, SOP, or process improvement per project or deployment to support ongoing operational efficiency and knowledge sharing.