Client Relationship Manager

Client Relationship Manager 

Company: 3rd Party ABA Success Resource

Location: Fully Remote

Work Hours: 3 PM -12 AM SAST (Aligned with 9 AM-  6 PM EST)

Contract Type: Full-Time | Independent Contractor

About the Role

We're on the lookout for a Client Relationship Manager to join our remote team! You'll be the first point of contact for our valued clients, ensuring they experience a seamless onboarding process, effective use of our platform, and successful job advertisement campaigns. This is a client-facing role focused on delivering timely, thoughtful, and expert support within the ABA (Applied Behavior Analysis) industry.

Key Responsibilities

• Proactively monitor job advertisements to ensure quality and optimize applicant engagement.
• Collaborate internally to manage and optimize job sponsorship allocations for maximum results.
• Respond to customer inquiries via email and inbound calls in a timely and professional manner.
• Develop deep expertise in our platform to better understand and address client needs.
• Research, troubleshoot, and provide actionable solutions for customer issues.
• Escalate complex issues or at-risk accounts to the ABA Account Manager and CS Leaders.
• Log and tag all support interactions accurately for product and engineering analysis.
• Participate in weekly meetings with the Sales and Customer Success teams to review client health and flag potential concerns.

Required Skills & Experience

• Minimum 3 years in a customer-facing role.
• At least 2 years supporting a technical product or SaaS platform.
• Familiarity with Intercom, Salesforce, or similar support/ticketing tools is highly advantageous.
• Outstanding verbal and written communication skills in English.
• Strong critical thinking and analytical skills to resolve challenges efficiently.
• Detail-oriented with excellent organizational and time management abilities.
• Comfortable working independently and collaboratively in a fully remote, fast-paced environment.
• Reliable internet connection and a quiet, professional home office setup.

Working Hours

3 PM to 12 AM SAST (South Africa Standard Time)

(Equivalent to 9 AM 6 PM EST)

Flexibility may be required for team meetings or client emergencies.

About Us

We specialize in delivering onboarding solutions, job ad support, and implementation services that empower ABA providers to scale and succeed. Our clients rely on us to improve their recruiting processes and ensure operational excellence. If you're a tech-savvy, client-focused professional who thrives in a remote setup this is the opportunity for you.