Part-Time Assistant

Overview

We are seeking a highly organized and detail-oriented Remote Administrative Assistant to support our growing team. This role will focus primarily on appointment management, application processing, and general administrative support. The successful candidate will play a key role in ensuring a smooth client experience while maintaining accurate records and documentation.

This position will begin on a part-time basis, with strong potential to transition into a full-time role as the business continues to grow.

Key Responsibilities

Appointment & Client Management

• Manage inbound calls and client inquiries.
• Schedule appointments and guide clients through the appointment process.
• Follow up with clients as needed to ensure timely completion of required steps.
• Maintain accurate appointment records and updates.

Application Processing

• Review client applications for completeness and accuracy.
• Identify missing information and required documentation.
• Communicate with clients regarding outstanding requirements.
• Organize and prepare application paperwork prior to submission.
• Submit completed applications and maintain filing systems.

Administrative Support

• Manage paperwork, electronic files, and email correspondence.
• Assist with FIOS setup and related administrative tasks.
• Handle city-related documentation and submissions.
• Perform general administrative and data entry duties.
• Support the team with ad hoc administrative projects as required.

Marketing Support (Low Priority)

• Provide occasional assistance with marketing-related administrative tasks.
• Support marketing campaigns and documentation when required.

Requirements

• Previous experience in administration, customer service, or office support.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Professional communication skills, both written and verbal.
• Comfortable working independently in a remote environment.
• Proficient with email, Microsoft Office, Google Workspace, and online systems.
• Ability to manage multiple tasks and meet deadlines.

Working Hours

• Part-Time (approximately 4 hours per day)
• Sunday to Friday
• U.S. Hours: 12:00 PM – 4:00 PM (EST)
• South African Time: 6:00 PM – 10:00 PM (SAST) during U.S. Eastern Standard Time, or 5:00 PM – 9:00 PM (SAST) during U.S. Daylight Saving Time.

Growth Opportunity

This role is expected to start on a part-time basis, with a clear pathway to a full-time position for the right candidate as responsibilities and business needs expand.