Intake Specialist

INTAKE & SCHEDULING SPECIALIST 

Remote | South Africa
Working Hours: 12:00 AM – 5:00 AM SAST
US Hours: 5:00 PM – 10:00 PM EST
Part-Time to Start | Potential for More Hours

About the Role

We are looking for an experienced Intake & Scheduling Specialist to support a growing US-based ABA/behavioral healthcare organization.

The ideal candidate will have experience in intake, scheduling, patient coordination, or healthcare administration. ABA experience is highly preferred, but candidates with strong general healthcare intake and scheduling experience will also be considered.

Key Responsibilities

• Handle new patient/client intake and gather required information
• Respond to inquiries from families, patients, and referral sources
• Schedule and coordinate appointments and services
• Maintain accurate patient/client records
• Follow up on referrals and outstanding information
• Coordinate schedules with clinical and administrative teams
• Communicate professionally with families and healthcare professionals
• Assist with general administrative and intake-related duties
• Ensure a smooth and professional experience from initial inquiry through scheduling

Requirements

• Previous experience in intake, scheduling, healthcare administration, or a similar role
• ABA/behavioral healthcare experience is highly advantageous
• Excellent spoken and written English
• Strong telephone and communication skills
• Highly organized and detail-oriented
• Comfortable working with patient/client information
• Good computer skills and ability to learn new systems quickly
• Professional, friendly and confident manner
• Able to work independently in a remote environment
• Available to work 12:00 AM – 5:00 AM SAST

Ideal Candidate

Our ideal candidate would have ABA experience, particularly in:

• Intake coordination
• Client onboarding
• Scheduling
• Referral coordination
• Family communication
• ABA therapy services

However, strong candidates from general medical/healthcare intake and scheduling backgrounds will also be considered.

Remote Requirements

• Reliable high-speed internet
• Backup power solution
• Own reliable computer/laptop
• Quiet, professional home workspace
• Comfortable working US hours

Important: This is an after-hours US shift, so candidates must be genuinely comfortable working 12:00 AM–5:00 AM SAST.