Customer Success Manager

Customer Success Manager

The Role

Our Customer Success team is passionate about enabling positive

experiences. Helping customers get the very best value from our platform and

partnering with customers to ensure success for all, we strives to deliver

customizable recruiting solutions that fit every hiring process on a platform made

for humans, by humans. To realize this, we need the extraordinary contribution of

many individuals working together as a team.

We invite you to bring your best and become a member of this innovative team!

A successful candidate will be not only an accomplished Customer Success

professional but also a critical and strategic thinker and of course, an exceptional

team player. 

Who You Are

2+ year's experience in a Customer Support / Customer Success position

Strong customer-facing and presentation skills

Excellent written and verbal communication skills

BA or BS degree preferred.

HR Tech experience is a plus but not necessary.

Strong work ethic, integrity, and desire to succeed.

Adaptable to new initiatives

What You'll Do

Build strong relationships with customers to understand their needs

and ensure their success with the platform.

Become a platform expert in providing solutions-based training, consultation,

and support.

Lead online training, reviews, and one-on-one conversations to educate

customers on the features of our platform.

Help manage and maintain how-to guides and customer support resources

within our Help Center.

Maintain an understanding of customers' recruiting and employee placement

strategies.

Collaborate with Onboarding Managers and Support Specialists to ensure a

cohesive customer experience.

Partner with the Account Management team to determine to upsell, cross-sell,

and expansion opportunities.

Serve as an escalation point for customers on key issues.

Represent the voice of the customer and provide feedback to influence future

product roadmaps.

Our Values

Our values define who we are, what we do, how we hire, and how we do business.

These core principles inform both our work and the way that we do it. We strive

for a work environment grounded in curiosity and respect, where every member

of our community can share their burning questions and bright ideas.

We're growing as partners on a shared journey.

We create space to be who we are.

We are human-centric.

We have a deep desire to solve hard problems.

We foster communication through empathy, humility, and openness.