Job Openings Medical Intake Assistant

About the job Medical Intake Assistant

Position: Intake Assistant (Remote)

Hours: 3:00 PM - 11:00 PM and 4:00 PM - 12:00 AM 

About the Role

We are seeking an overseas Intake Assistant to work closely with our new Patient Intake Manager. This role will focus on managing pre-qualified leads, guiding them through the intake process, collecting required documentation and information, and ensuring timely submission of authorization requests. While similar to a sales agent role, this position emphasizes patient intake support rather than outbound prospecting.

Key Responsibilities

  • Work directly with the Patient Intake Manager to process pre-qualified leads.
  • Guide potential patients through the intake steps with professionalism and empathy.
  • Collect, verify, and accurately record all required patient information and documentation.
  • Prepare and submit authorization requests promptly.
  • Maintain detailed records in our systems, ensuring compliance with internal and regulatory requirements.
  • Communicate effectively with internal teams to ensure smooth patient onboarding.

Requirements

  • Previous experience in healthcare intake, medical administration, or a similar role preferred.
  • Strong English communication skills, both written and verbal.
  • Detail-oriented with strong organizational skills.
  • Tech-savvy, able to work with CRM/EMR systems.
  • Reliable high-speed internet and own laptop/PC.