Job Openings FI Support Engineer

About the job FI Support Engineer

FI Support Engineer

About EXANTE

EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.

Our proprietary trading platform enables direct market access to 1M financial instruments from a single multi-currency account, including stocks, ETFs, bonds, futures, and options.

We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:


  • We believe that freedom is an inherited right

  • We are catalysts

  • We defend privacy

  • We cater to our customers to an unprecedented degree


As a Financial company, we know our investment priorities. We invest in our people.

Join us in creating a new standard for wealth management: https://exantecareers.com

About the role:

Join our team as a Support Engineer, where you will provide dedicated support for our existing suite of financial instruments. We are seeking a passionate and skilled individual to fill this role.

Reporting Line: FI Support Lead

Worksite: Remote/ Hybrid/ On-site (options vary by location)

Key Responsibilities:

  • Provide support for existing financial instruments and systems.

  • Process and resolve Level 2 (L2) customer technical requests.

  • Optimize and modify existing processes to enhance productivity and simplify future maintenance.

  • Automate repetitive and routine tasks to improve efficiency.

  • Quickly and effectively troubleshoot and resolve clients technical issues related to product usage.

  • Document the outcomes and results of completed tasks for future reference.


Requirements:

  • 1+ year of experience in 1st or 2nd Line Support (L1/L2).

  • Familiarity with Atlassian project management tools (e.g., Jira, Confluence).

  • Understanding of basic data structures and algorithms.

  • Knowledge of fundamental concepts in functional programming, including recursion and pure functions.




Personality / Mindset

  • Integrity & loyalty

  • Team player with advanced communication and collaboration skills

  • A hands-on, can-do attitude - always looking for solutions and thinking out of the box

  • Overachiever mentality

  • Capability to work and succeed in the fast pace and ever-changing environment


We offer*

  • Competitive salary

  • Corporate benefits (choose your preferred options)

  • Truly inspiring culture, pleasant and informal work environment

  • Ongoing education & training programs

  • Opportunity to network and connect in the Corporate Events

  • Global career opportunities

    *Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work