Customer Service Representative

About EXANTE

EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.

Our proprietary trading platform enables direct market access to +1M financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account.

We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:

• We believe that freedom is an inherited right

• We are catalysts

• We defend privacy

• We cater to our customers to an unprecedented degree

As a Financial company, we know our investment priorities. We invest in our people.

Join us in creating a new standard for wealth management: https://exantecareers.com

About the Role

Reporting line: Head of Client Services

Location: UK

Worksite: Remote

Responsibilities

• Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs
• Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach
  

• Liaise with internal teams to find solutions to more complex inquiries

• Navigate inquiries to the relevant departments when necessary

• Maintain a sound knowledge of our product and industry

• Maintain a positive image of our company

• Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation
• Regularly communicate feedback and suggestions with your line manager

Requirements

• Financial markets and industry knowledge

• Previous experience with tools like Intercom, Zendesk, Atlassian
• Previous experience in a brokerage/investment company
  

• Fluency in written and spoken English at a professional level

• Strong client-focus service skills

• Understanding of basic technical principles

• Excellent communication skills, both written and verbal

• Strong organizational skills and attention to detail

• Comfortable working in a fast-paced environment

• Ability to multitask effectively

• Comfortable with working shifts

Benefits

• Corporate benefits (choose your preferred options)

• Truly inspiring culture, pleasant and informal work environment

• Ongoing education & training programs

• Opportunity to network and connect in the Corporate Events

• Global career opportunities

*Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work.