Customer Service Representative

permanent position

Position: Customer Service Representative

Company Overview:

Evolution Sports Group is a leading sports management company that specializes in providing top-notch services to athletes, teams, and organizations. We are committed to helping our clients achieve their goals and reach their full potential. Our team is made up of passionate and dedicated individuals who are always striving for excellence.

Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services. This is a full-time, permanent position with growth opportunities within the company.

Key Responsibilities:

- Respond to customer inquiries and provide accurate information about our services

- Assist customers with placing orders, making payments, and resolving any issues or concerns

- Build and maintain strong relationships with clients to ensure their needs are met

- Collaborate with other team members to ensure a seamless and positive customer experience

- Keep records of customer interactions and transactions in our CRM system

- Identify and escalate any potential issues or trends to the appropriate team members

- Continuously strive to improve processes and procedures to enhance the customer experience

Qualifications:

- High school diploma or equivalent; college degree preferred

- Minimum of 1-2 years of customer service experience

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to work well in a fast-paced and dynamic environment

- Proficient in Microsoft Office and experience with CRM systems

- Passion for sports and understanding of the sports industry is a plus

Benefits:

- Competitive salary and benefits package

- Opportunities for growth and advancement within the company

- Dynamic and supportive work environment

- Chance to work with top athletes, teams, and organizations in the sports industry

If you are a team player with a passion for providing exceptional customer service, then we want to hear from you! Join our team at Evolution Sports Group and be a part of an exciting and growing company. Apply now and take the first step towards a rewarding career in the sports industry.