Remote IT Support Specialist

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Position: Remote IT Support Specialist

Company Overview:

Evolution Sports Group is a leading sports management company that specializes in providing top-quality services to professional athletes and sports organizations. Our company is dedicated to helping our clients achieve their goals and reach their full potential.

Job Description:

We are seeking a highly motivated and experienced Remote IT Support Specialist to join our growing team. As a Remote IT Support Specialist, you will be responsible for providing technical support to our clients and employees remotely. You will be responsible for troubleshooting and resolving technical issues, as well as providing guidance and training to our team members.

Responsibilities:

- Provide remote technical support to clients and employees

- Troubleshoot and resolve technical issues related to hardware, software, and network systems

- Respond to support requests in a timely and professional manner

- Collaborate with team members to identify and implement solutions

- Ensure all technical issues are properly documented and resolved

- Stay up-to-date with the latest technology trends and advancements

- Provide training and guidance to team members on technical issues and best practices

- Maintain and update technical documentation and procedures

- Participate in on-call rotation for after-hours support if needed

Requirements:

- Proven experience as a Remote IT Support Specialist or similar role

- Strong knowledge of hardware, software, and network systems

- Ability to troubleshoot and resolve technical issues efficiently

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Strong attention to detail and time management skills

- Knowledge of IT security and data privacy principles

- Experience with remote support tools and software

- Available to work on-call rotation for after-hours support if needed

Why Work With Us:

- Competitive salary and benefits package

- Opportunity to work with a dynamic and growing company

- Remote work option

- Collaborative and supportive team environment

- Professional development and growth opportunities

If you are passionate about technology and providing top-quality support to clients and employees, we would love to hear from you. Apply now to join our team at Evolution Sports Group as a Remote IT Support Specialist.