(French) Customer Advisor

Type of position:

Full-time position

Key languages:

Fluent level of French

Localisation:

Aveiro / Braga : Remote work possible

Sector:

Customer Service / Télémarketing

About our Client:

As a customer service advisor for a major international furniture brand, you will be the first point of contact for our customers and a key ambassador for the brand. If you enjoy providing excellent customer service, this is the perfect opportunity.

The Offer:

• Enthusiastically and professionally assist customers during incoming calls.
• Provide product information and attempt to close sales over the phone.
• Help customers resolve delivery issues, including tracking shipments, addressing delivery problems, and verifying stock availability.
• Troubleshoot issues and provide assistance with account management and software features.
• Provide accurate and real-time responses to customer inquiries.
• Maintain detailed records of customer interactions and actions taken.

Requirements:

• Proficiency in written and spoken French;
• Experience in customer service or technical support is preferred.
• Ability to demonstrate empathy and active listening skills.
• Comfortable with phone calls, writing emails, and using social media.
• Strong team spirit.

Benefits:

• 1,000 signing bonus upon contract signing.
• Competitive salary with performance bonuses.
• Initial training and ongoing learning opportunities.
• Regular team-building activities.
• Rotating schedules (flexibility from Monday to Sunday).
• Modern and spacious office in an attractive area.

The Process:

1. Submit your application and dont forget to send an updated CV;
2. Get a call by our Recruitment Specialist;
3. Start your interview process;
4. Get selected;
5. Start your journey!