(French & English) Helpdesk Technician

Type of position

Full-time position

Key languages

French & English

Sector

IT / Helpdesk

About our Client

Are you passionate about IT & CRM solutions ? We are looking for a Helpdesk Technician to join a French company, a leader in the customized assistance industry. Our client trust us to find the best addition to their team. If you would like to work in an environment where the excellence and professionalism is valued, this opportunity is for you! 

The Offer

• Manage the communication with all external suppliers
• Ensure the compliance in terms of SLAs
• Make sure to implement and inform our partners of the new versions of the contact center solutions
• Handle and escalate the incidents through the ticketing system and internally inform about the potential impact
• Work closely with the CRM Product team and the business teams to define and implement the new contact center solutions (for instance voice, sms, chat and WhatsApp)
• Provide improvement ideas to grow the operations performances
• Help to design, build and implement the omnichannel project
• Support the transitions and assist the omnichannel transformation
• Stay up to date on specific topic and participate the benchmarks (workforce management, asynchronous chat, WhatsApp push)

Requirements

• Excellent communication skills in English (French is preferable)
• At least 3 years of experience working in a contact center environment
• Able to multi-task, to be proactive and good with time management
• Strong knowledge of the contact center specificities (IVR management, channel automation, call distribution, etc.)
• Technical mind and problem-solving skills

Benefits

• Attractive salary
• Permanent contract
• Health insurance
• Meal allowance
• Transport subsidy
• Great office space in Oeiras (with good public transport access)

The Process

1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!