(Italian) Customer Success Executive (m/f)

Type of position

Full-time position

Key languages

Native level of Italian
Advanced English

Sector

Customer Service / Sales

About our Client

This is an incredible opportunity for a relationship focused individual, with great attitude and passion for service. The ideal candidate loves talking to people and is at ease speaking in English and is Native in Italian. You will be responsible for turning customers into passionate Brand Ambassadors for this pioneer company in the leisure industry!

The offer

• Communicate with customers and clients via phone, email, skype and chat
• Maintain partnerships and use every upselling opportunity wisely!
• Provide knowledgeable answers to questions about product, pricing and availability
• Record specific details & ensure actions taken on each and every case
• Work with internal departments to meet customer’s needs
• Data entry in various platforms
• Upselling and cross-selling techniques
• Ensure all clients are aware of the company’s innovations
• Being an ambassador for de company

Requirements

• Excellent communication skills verbal and written – in English
• Excellent communication skills verbal and written – in Italian
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Experience in Customer Service or Hospitality will be valued!

Benefits

• Competitive Salary
• Montly meal allowance
• Monthly performance bonuses
• Healthcare benefits
• Be a part of a unique, energetic and dynamic team where you will find plenty of growth opportunities!

The Process

1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!