(Dutch) Technical Advisor for Search Engine Company

Type of position

Full-time position

Key languages

Native level of Dutch

Sector

Customer Service / Technical support

About our Client

Are you a passionate for Customer Service? Would you like to work the leader company in Search Engine Industry? This company provides its clients with services and systems while ensuring its top quality! If you speak native Dutch and you would like to work in Lisbon, reach out to us!

The Offer

 Assist customer by the telephone, emails and chat
 Offer technical assistance on the platform
 Apply the correct escalation process when necessary
 Be an active listener. Show yourself always available to understand and ask clear questions to help the customer
 Identify, study and propose the best solution to help the customer
 Provide good customer service, making sure the customer is always happy once the interaction is finished
 Gather all relevant information into the system and always make sure you deliver a high level of service

Requirements

Excellent communication skills in Dutch and intermediate level in English
 Experience in technical troubleshooting is a plus
 Genuine care giver with a problem solver mind
 Able to multi-task, proactive and good with time management
 Comfortable with phone calls, email writing and social media

Benefits

Salary package with performance bonuses
 Permanent contract
 Accommodation provided for a special fee
 Relocation flight reimbursement
 Initial training, and continuous learning opportunities
 Team building activities
 Great office space with plenty of restaurants and shops nearby & a coffee and chatting area.

The Process

1. Submit your application and dont forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!