Customer Support Representative (German + Spanish B2)

Location: Madrid or Valencia, Spain
Work Model: On-site
Languages Required: German (Fluent) + Spanish (B2 minimum)

Salary & Benefits

• €20000-23000 gross annual salary
• Up to €1,200 annual performance bonus

About the Role

We are looking for German-speaking Customer Support Representatives with Spanish language skills to join a dynamic customer service team in Spain. This role involves providing high-quality support to customers, handling inquiries efficiently, and ensuring an excellent customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide accurate information and resolve customer issues in a timely manner.
• Maintain a high level of customer satisfaction and professionalism.
• Escalate complex cases when necessary.
• Follow company procedures and quality standards.
• Accurately document customer interactions.

Requirements

• Fluent German (C1/C2 level).
• Spanish proficiency at B2 level or higher.
• Previous experience in customer service, support, or contact center environments is an advantage.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Basic computer literacy and familiarity with customer support tools.
• Availability to work assigned shifts.

What We Offer

• Permanent employment opportunity.
• Competitive salary package with performance bonus.
• International and multicultural work environment.
• Training and career development opportunities.
• Supportive team culture and professional growth prospects.