Customer Service Representative ( Duth+English)

Customer Service Representative ( Duth+English)
Fully Remote (Portugal-based candidates only)
Full-time or Part-time (Shift-based, 24/7 coverage)

Languages: Dutch + English 

Role Overview

We are looking for Customer Service Representatives to support international customers across Dutch and UK markets. You will handle inbound queries, provide assistance with service-related issues, and ensure a smooth and professional customer experience.

This is a fully remote role, but candidates must be based in Portugal due to contract and operational requirements. The role follows a shift-based schedule with 24/7 coverage, including evenings, nights, and weekends.

Key Responsibilities

• Handle inbound customer support requests via phone, email, or chat
• Assist customers with account and service-related inquiries
• Deliver high-quality support in Dutch and English
• Accurately log customer interactions in CRM systems
• Follow internal procedures and service standards
• Escalate complex cases to relevant teams

Requirements

• Fluency in Dutch and English (mandatory)
• Strong communication and customer service skills
• Ability to work in rotating shifts (including nights/weekends)
• Basic computer and CRM tool proficiency
• Customer-first mindset and problem-solving ability
• Previous customer service experience is a plus

What We Offer

• Salary: €1,100 – €1,500 gross/month (depending on language level and experience)
• Meal allowance + shift bonuses
• Fully remote work (Portugal-based only)
• Paid training and onboarding
• International and multicultural environment
• Career growth opportunities in customer support operations