Customer Support Specialist (Dutch + English)

Customer Support Specialist (Dutch + English)

Sofia, Bulgaria
Full-time
On-site (Hybrid after 2 months based on performance)
€2,045 gross + €100 performance bonus
€800 Welcome Bonus

About the Role

We're looking for a Dutch-speaking Customer Support Specialist to join a growing Customer Services team. In this role, you'll provide inbound phone support to customers in the Netherlands, helping them with questions related to social support and long-term care regulations.

This is a great opportunity for someone who enjoys problem-solving, communicating with people, and delivering excellent service in a structured environment.

Key Responsibilities

• Handle inbound customer calls in Dutch
• Support customers with inquiries related to:
  • Outstanding balances
  • Direct debit payments
  • Administrative updates and changes
  • Social Support Act & Long-Term Care Act
• Ensure accurate documentation of all customer interactions
• Provide clear, professional, and empathetic communication
• Maintain high standards of customer satisfaction and service quality

Requirements

• C1 level Dutch (near-native fluency, clear pronunciation)
• B2 level English
• Strong communication and listening skills
• Customer-oriented mindset with good problem-solving ability
• Comfortable working in a phone-based support environment
• Willingness to work on-site in Sofia

Working Hours

• Monday to Friday
• 09:30 – 18:00

Training & Growth

• 1–2 weeks of paid training (depending on progress)
• Opportunity to transition to a hybrid setup after 2 months based on performance
• Stable role with clear performance metrics and bonus structure

Why Join?

• Attractive welcome bonus (€800)
• Competitive salary + performance bonus
• International work environment
• Clear structure, support, and onboarding