Job Description:
Postal Clerk remote
Role Type: Contractor
Location: Remote
Time Commitment: 15-25 hours/week, short-term project
Scope of Work
Review sample postal questions and flag any that don't sound like what real customers ask.
Write rubrics that define a correct, complete answer on mail classes, shipping options, postage, fees, and shipping labels.
Cover package tracking, missing or damaged mail, change of address and mail forwarding, and international mailing and customs forms in your rubrics.
Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
Share clear written feedback with the project team, working asynchronously.
Required Qualifications
Current, former, or retired USPS frontline experience (postal clerk, sales and service associate, or retail associate)
1+ years helping customers in person at a post office counter
Working knowledge of mail classes, shipping options, postage, tracking, and change of address
US-based
Able to start quickly and commit 15-25 hours/week
Clear, precise writing
Not a fit: Mail carrier, mail processing, or private shipping store experience alone
Nice to Have
Experience with international mail and customs documentation
Experience handling missing or damaged mail claims
Experience creating guides, FAQs, or training materials
Experience helping a diverse range of customers, including rural and non-English-speaking communities