Job Description:
Technical Support - IT Service Desk
Are you German speaker? Passionate about helping others and solving technical problems? Join our team as a Technical Support Specialist and make a real impact!
Your Responsibilities:
- Customer Assistance: Handle incoming user requests via phone and email. Log call details into the case management system and provide responses and resolutions within SLA.
- Technical Problem-Solving: Address and resolve requests that require advanced technical knowledge.
- Product Support: Assist with technical inquiries and manage incidents related to car electrical chargers.
- Ticket Management: Progress and close service requests to a satisfactory conclusion within the call management system.
- Proactive Communication: Keep customers updated on the status and progress of their issues.
- Query Monitoring: Monitor and progress all open queries in the queue.
- Escalation Handling: Escalate potential service issues to the appropriate level when necessary.
- SLA Compliance: Ensure all work meets the contractual service level agreements.
- Additional Tasks: Respond to any reasonable tasks assigned by the manager.
- Customer Satisfaction: Strive to achieve high levels of customer satisfaction.
What Were Looking For:
- Language Skills: Native-level German and at least B2-level English.
- Tech-Savvy: Comfortable with various operating systems and software applications.
- Problem Solver: Strong troubleshooting skills and a logical approach to solving issues.
- Excellent Communicator: Clear and effective communication skills.
- Customer Focused: Dedicated to providing top-notch customer service.
- Team Player: Ability to work well in a collaborative environment.
- Experience: Previous experience in a technical support or customer service role is a plus.
Join us and be part of a team that values your contributions and helps you grow professionally. Apply today!