Job Description:
Our customers, who construct, operate and manage properties, are at the centre of all our activities. To do this, they need sustainable energy and building concepts. These are developed in collaboration with all stakeholders throughout the life cycle of a property. Thanks to our local presence, our expertise in data management and our decades of industry experience, we see ourselves as an orchestrator for intelligent building management.
Translated with DeepL.com (free version)
REQUIREMENTS:
-Degree in business administration, (business) informatics, engineering or a comparable qualification with experience
-Several years of professional experience (at least 3) in SAP CRM as well as initial experience in S/4HANA Customer Management and SAP CX are an advantage
-Sound knowledge of cross-module process analysis and modelling
-Experience in project management and SAP projects
-Very good written and spoken German (at least B2)
-Spirit of discovery, strong communication and assertiveness as well as a high level of initiative
TASKS:
-Contact person and guide when it comes to the customer-centred alignment of company processes
-Initialisation of process and IT innovations for the digitalisation of business processes in the CRM areas of sales, service and marketing
-Conception and management of PR projects
-Transferring and transforming current SAP CRM processes into the future SAP CX and S/4HANA architecture
-Agile collaboration with the relevant departments to develop and implement new epics and user stories (GitLab)
-Processing of change requests
-Independent processing of support and fault reports