Job Description:
IT Solutions Engineer
Location: Dresden, Germany
Employment Type: Full-time
Experience Required: Minimum 3 years
About Us: Our company, based in Dresden, Germany, is dedicated to empowering everyone to easily work with robots. We thrive on our core values and purpose, embracing autonomy, celebrating team efforts and learning moments, and enjoying high fives and every kind of cake. We honor kindness and empathy, grow through feedback, and pride ourselves on creativity, innovation, and a can-do attitude. We believe robots love people, so we love them back.
Requirements:
- Minimum of 3 years' experience in IT Operations and Support.
- Expertise in managing and supporting Windows and macOS client hardware within a Microsoft Cloud environment.
- Proficiency in supporting a wide range of major cloud software (e.g., Atlassian Stack, Microsoft Azure and 365, Slack, Salesforce).
- Familiarity with the IT Service lifecycle and supporting tools (e.g., Jira, IT-Asset Management Database, Intune).
- Excellent work prioritization skills and ability to handle ambiguity.
- Strong understanding of business processes and ability to map them to IT services.
- A can-do attitude, eagerness to learn, and strong delivery orientation.
- Excellent communication and documentation skills.
- Fluent in English and German, both written and spoken.
- Willingness and ability to work from our Dresden office 2-3 days a week.
Responsibilities:
- Manage and optimize the internal IT systems landscape for smooth operational processes.
- Actively support the IT-Service Desk, providing users with everything they need to excel.
- Understand user needs and processes, devising solutions to streamline work processes by integrating and automating workflows with SaaS tools.
- Bring a customer-first mindset to improve the user experience of our IT services.
- Work with a variety of cloud-based tools and services, setting up cost-effective and value-driven solutions.
- Simplify complex technological topics to help non-techies understand possibilities and limitations.
- Support projects with IT deliverables, advancing our mission to democratize robotics every day.
Core Benefits:
- Be part of a major industry trend.
- Opportunities for self-realization and implementing your own ideas.
- Collaborate with ambitious and friendly colleagues.
- Continued payment during child sickness.
- Paid professional development.
- Daily subsidized meal deliveries.
- Corporate benefits and mental health support.
- Special leave between Christmas and New Year.
- Several weeks of workation annually.
- Three days of special leave for charity programs.
- Language courses.
Join us and be part of a team that believes in empowering people through the love of robots. Apply now to become a part of our innovative and supportive environment!