Job Description:
As an innovator, we have been combining established standards with new technology trends in our cloud, hardware, and VM solutions for over 18 years. We see it as our mission to help companies of all sizes work together and make their communication as simple as possible.
Requirements
- Education: Completed technical vocational training in information and telecommunications technology or equivalent professional experience.
- Experience: At least 2 years in a similar role, preferably in telecommunications.
- Skills:
- German C1, English B2
- Strong customer service mindset with a friendly and confident demeanor.
- Good knowledge of web servers and networking (TCP/IP, SIP).
- Familiarity with Linux, hypervisors, and virtual machines (VMs).
- Experience with VoIP telephone systems is a plus.
- Excellent German language skills and good communication abilities.
- Ability to work thoroughly and independently.
Tasks & Responsibilities
- Handle complex partner and dealer inquiries about our hardware and software products via email or phone.
- Assist administrators and sales partners in troubleshooting and resolving product, network, and application issues in ISDN and VoIP environments.
- Record, analyze, and document software errors.
- Reproduce reported errors.
- Collaborate closely with the internal development team and 3rd level support.
Core Benefits
- Health initiatives and pension plans.
- Up to 2 weeks of remote work from the EU annually.
- Corporate benefits program with various discounts.
- Free company parking.
- Opportunities for personal development.
- Regular company events.
- Enjoy a startup vibe.
Employment Type
- Full-time
Join our team and grow with us!