Job Summary: We are looking for a customer service officer with superior communication skills and a great work ethic to join our team.

Key Responsibilities:

• Manage customer inquiries received via email with professionalism and a prompt response time.
• Address and resolve customer concerns regarding products and services.
• Handle dispute resolution, including payment issues and negative feedback through email responses.
• Maintain a positive brand image by delivering clear, courteous, and solution-oriented email interactions.
• Coordinate with internal teams to escalate and resolve complex email inquiries efficiently.

Education:
Bachelors
Experience:
2+ year of relevant experience.
Skills Required:
Should have good communication & writing skills.