Customer Service Rep - French

We are seeking a bilingual (French & English) Customer Service Representative to join our remote team. Key Responsibilities:

• Greet and assist customers in a professional and friendly manner
• Answer and direct incoming calls and messages
• Respond promptly to inquiries via phone
• Maintain a positive, empathetic, and professional attitude in all interactions
• Handle basic administrative tasks such as processing forms, applications, and requests
• Coordinate and communicate with team members to ensure smooth operations

Work Schedule (Lebanon Time Zone):

• Monday to Friday: 8-hour shifts on a rotating basis:
• Mon-Fri 4 PM- 12:30 AM (1-hour break)
• Sat or Sun (rotation basis) 4 PM-12:00 AM (30-min break)

Additional Information:

• This is a work-from-home position.
• Training will be provided.
• Note: Fluency in both French and English is mandatory.