Marketing Account Manager

Looking for a marketing account manager to work from home for an advertising agency in USA

Mon - Fri

9 am 5 pm MDT (6 pm 2 am Beirut time)

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Plan, coordinate and oversee a wide variety of tasks with cross-functional teams ensuring all targets and requirements are met and completed on schedule and within budget.
• Establish and communicate project strategy, deliverables, and priorities to cross-functional stakeholders (internal, external, and global) to gain their support and required resources.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Responsible for assessing, integrating with, and optimizing processes and technology.

Requirements and skills

• Proven work experience of minimum 3 years as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role in an agency
• Solid experience with CRM software and familiarity with Meta business suite
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field