Regional Sales & Office Coordinator Asia Pacific

About the job

ABOUT THE COMPANY

Our client is a French ETI, is specialised in design, manufacture, marketing and maintenance of industrial equipment and turnkey solutions. With a team of 330 employees around the world, they serve a wide range of industries (food, nuclear, pulp and paper, specialty chemicals and biomaterials)

As a world leader in its field, the company has a strong international presence, exporting 80% of its sales to over 100 countries. Their global reach is reinforced by multiple international sites, enabling them to meet the needs of their customers worldwide with innovative and reliable solutions.

MISSIONS

Provide regional sales and administrative support in compliance with quality, safety, environmental and radiation protection standards, with 4 main missions: ADVS Pacific, new & service sales support, office administrative support and support for our Sourcing activity.

· Sales support services for our Australian subsidiary:

o Draft sales proposals in the local ERP to be interfaced with the head office ERP in collaboration with the Pacific Service Manager.

o Assist in the analysis and collection of technical or process information to prepare bids (follow-up and reminders).

o Enter orders into ERP and track them.

o Participate in drafting the Customer Order Form for simple upgrades.

o Monitor the progress and preparation of orders in relation with all parties involved and inform customers of any hazards or delivery delays.

o Select appropriate means of transport and manage relations with carriers.

o Carry out export formalities according to the incoterm sold (customs in particular).

o Draw up delivery and billing documents.

o Resolve problems or disputes related to orders or deliveries.

o Follow-up with customers in the event of non-payment, with the support of the finance and sales departments.

o Inform customers of changes (range, prices, etc.).

o Find out about legislation, sales and shipping formalities.

· Asia Pacific regional new & service sales support:

o Enter contacts and customer information in the CRM tool for complete and efficient mapping.

o Promote prospecting: send mailings, follow-up phoning and assist sales representatives.

o Helping to organize and monitor events: trade shows, short courses, webinars, etc.

o Prospect and follow-up with customers.

o Follow up after-sales actions in support of the teams in charge of project execution.

o Coordination with agents and distributors to monitor contract updates.

· Administrative support for Asia-Pacific offices and subsidiaries:

o Ensure the administrative management of the various portage, representative and subsidiary offices in the region: follow-up of service and operating contracts, invoicing, closing documents, etc.

o Coordinate with our partners and consulting firms to ensure proper follow-up of: taxes, audits, tax returns, follow-up with local banks.

o Monitor employee contract renewals and leave.

· Support for our Sourcing & Competitiveness activity in Asia Pacific:

o Assist in interactions with our suppliers, particularly those in Vietnam.

o Assist with interactions with various head office departments.

QUALIFICATIONS & SKILLS

Education: University degree in admin or related fields

Experience: Minimum 2-3 years of higher education, at least 5 years' experience in office administration and sales support for Western companies in Vietnam and elsewhere, willingness to learn, organizational skills, rigor, customer service and team spirit.

Languages: Fluent in English, French and Vietnamese is a plus.

Skills:

o Experience with Admin and Sales tasks.

o Customer oriented behavior

o Detail and solution oriented and multi-task.

o Good communication skills

o Time management and interpersonal skills

o International mindset

o Honest, autonomous, and well-organized.

Benefits:

o Comfortable, multi-cultural, and welcoming office environment

o Offices in D2 in a convivial space.

o A laptop and telephone is provided

o In-house training provided

LOCATION: District 2 - HCMC

WORKING HOURS: Monday to Friday, 8:30 12:00 & 13:30 18:00

CONTACT: recruitment@eraiasia.com