Help Desk Technician

We are looking for a Help Desk Technician to provide fast and effective technical support to end users. You will be the first point of contact for users seeking assistance with hardware, software, network, and system issues. The ideal candidate is patient, customer-focused, and able to diagnose and resolve technical problems efficiently.

Key Responsibilities:

Respond to user inquiries via phone, email, or ticketing system in a timely manner.

Troubleshoot hardware, software, and network-related issues.

Install, configure, and maintain desktop and laptop computers, printers, and other IT equipment.

Assist with onboarding and offboarding employees, including account setup and access permissions.

Maintain accurate records of issues and solutions within the ticketing system.

Escalate unresolved issues to appropriate technical teams or departments.

Provide remote and on-site support as required.

Help educate users on basic troubleshooting steps and IT policies.

Monitor and maintain IT inventory and asset tracking.

Qualifications:

Proven experience as a Help Desk Technician or in a similar technical support role.

Familiarity with Windows and/or macOS operating systems.

Knowledge of basic networking concepts (DNS, DHCP, IP addressing).

Experience with Active Directory, Microsoft 365, and common business applications.

Strong problem-solving and communication skills.

Customer service-oriented with the ability to remain calm and professional under pressure.