Help Desk Consultant

• Location: New York, NY
• Work Model: Onsite; 5 Days a Week
• Employment Type: Contract - 1099 (Not open third parties, C2C inquiries, etc.)
• Contract Duration: 1-year contract with possible contract extension and/or full-time conversion
• US Citizenship or US Permanent Resident Status Required

Summary
Our client is looking for a Help Desk Consultant to join their team on a contract basis! In this role, you will provide hands-on end-user support in a dynamic financial sector environment. This position is fully onsite, five days a week, and requires a proactive, customer-focused professional who thrives on face-to-face interaction and problem-solving.

Responsibilities

• Provide enterprise IT support in a Microsoft environment (Exchange, Active Directory, Azure, PC support, and iOS mobile devices)
• Engage with end users one-on-one and in groups to provide technical assistance and recommend new technologies
• Deliver deskside support across all floors of the organization, ensuring a high level of visibility and accessibility to employees
• Maintain a customer-focused approach, offering professional communication and exceptional service
• Contribute to additional IT projects beyond daily help desk duties

Requirements

• 3+ years of both remote and deskside help desk/desktop support experience
• Prior experience working within the financial sector is required
• Strong note-taking, verbal, and written communication skills
• Flexibility to work business hours and stay late when needed
• Ability to assess needs, recommend solutions, and work with a consultant mindset

Education/Certification Requirements

• No formal education or specific certification requirements are required for this role

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change.

About Us
At Envision, we are dedicated to bridging the gap between exceptional talent and leading organizations nationwide. Our mission is to transform the workforce landscape into a seamless and efficient hiring experience for both candidates and employers. With a robust portfolio of services, including strategic talent consulting, direct hire, and temporary staffing solutions, we empower businesses to build dynamic teams that drive success.

Equal Opportunity Employer Statement
Envision is an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.