Front Office Coordinator

• Location: Grand Rapids, MI
• Work Model: Onsite; 5 Days a Week
• Employment Type: Full-Time, Direct Hire
• US Citizenship or US Permanent Resident Status Required

Summary

Our client is seeking a Front Office Coordinator to join their team! In this fast-paced, high-tech specialty practice, you will be the first point of contact for patients, guiding them through treatment plans, financial arrangements, and a paperless workflow. You will collaborate with both onsite and virtual teammates to deliver streamlined, compassionate care.

Responsibilities

• Present treatment plans clearly and answer patient questions about recommended procedures
• Estimate insurance copays accurately and outline payment options
• Arrange financial agreements that align with practice policies and patient needs
• Utilize digital practice management software and maintain a fully paperless workflow
• Communicate professionally and compassionately with patients by phone, email, and in person
• Collaborate with a virtual assistant who prepares hygiene copays, consent forms, and insurance follow-up tasks
• Problemsolve quickly in a busy environment while keeping the patient experience at the forefront
• Support a culture of continuous learning, technology adoption, and high-quality care

Requirements

• Proven experience in a dental front office or comparable patient-facing role
• Confidence in presenting treatment plans and discussing procedures
• Skill in estimating insurance copays and arranging financial agreements
• Comfortable working with computers, digital platforms, and paperless systems
• Professional, compassionate communication style that builds patient trust
• Curiosity, eagerness to learn, and confidence in solving problems in a fast-paced setting

Education/Certification Requirements

• None

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change.

About Us

At Envision, we are dedicated to bridging the gap between exceptional talent and leading organizations nationwide. Our mission is to transform the workforce landscape into a seamless and efficient hiring experience for both candidates and employers. With a robust portfolio of services, including strategic talent consulting, direct hire, and temporary staffing solutions, we empower businesses to build dynamic teams that drive success.

Equal Opportunity Employer Statement

Envision is an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.