Customer Services Specialist

WHAT YOU WILL BE DOING

• Operate a large amount of incoming and outgoing phone calls
• Identify and assess customer's needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communications
• Provide accurate, valid, and complete information by using the assigned methods/tools
• Meet personal/customer service teams call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Take the extra mile to engage customers

YOUR SKILLS & QUALIFICATION INCLUDE

• Proven customer support experience or in a relevant role
• Prior experience in supervising a team is a plus
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Good communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Able to use a computer
• Be able to communicate in English (Chinese is a plus)