Chief Technology Officer

I. JOB SUMMARY

The CTO, will be responsible for the technology infrastructure of a company, as well as for leading on the design of the organizations digital and information technology strategy and transformation.

The Chief Technology Officer will be in charge of a companys information technology and computer systems with duties including assessing current processes, recommending software and hardware upgrades, and directing the executive team on the best processes.

II. JOB DUTIES & RESPONSIBILITIES

1. Strategic Leadership

• Leading on developing a digital strategy;
• Making executive decisions regarding the companys technological needs;
• Sharing technological visions, opportunities, and risks company-wide;
• Reporting to board and shareholders on the progress of implementation of the organizations digital strategies and transformation where applicable;
• Studying information processing systems to evaluate the effectiveness and make recommendations for improvement;
• Planning and strategizing to reduce costs and improve profits.
• Focusing technology on external customers, understanding the needs and wants of these based on detailed market segmentation;
• Ensuring that client-facing technology solutions are adapted to Chamroeuns market and that these solutions are designed for these to be accessed in a way compliant to client protection frameworks;
• Using technology to improve on the products and services that the company has to offer and its position on the market;
• Leading on research initiatives that will need to inform technological developments;
• Assisting other departments in using technology effectively, including understanding their needs, gaps which technology solutions may address, and capacity building for effective use of these;
• Being updated on the latest trends and available technologies relevant for both internal and external purposes that may improve Chamroeuns effectiveness, efficiency and/or impact;
• Researching any new technologies that may potentially increase the companys competitive advantage;
• Ensuring that product architecture supports the priorities of the business.
• Monitoring web analytics and making recommendations that align with business goals
• Building processes for data protection and quality assurance

2. Information Technology Internal and External Resource Management

• Being responsible for the technology architecture of an organisation.
• Overseeing all projects approved in Chamroeuns digital strategy, from designing system requirements to testing, piloting, go-live, and troubleshooting.
• Liaising and collaborating with suppliers of technical solutions to enhance product range and customer relations.
• Be the key focal person for all external engagements relating to technology matters, including representing Chamroeun at external events, supporting due diligence processes, etc.
• Recommending the most effective internal communication systems, including email, messaging, shared drives, co-working systems where relevant, etc.
• Ensuring the companys technological processes and service comply with all requirements, laws, and regulations

3. Departmental Management and Oversight

• Developing, tracking and controlling the development of annual operating and capital budgets for purchasing, staffing and operations
• Developing and monitoring KPI for relevant departments and organizational processes.
• Indirect oversight and accountability of the staff within the Information Technology Department;
• Direct line management of the Head of Information Technology..
• Assisting the recruitment, onboarding and training of IT staff.

III. PERSON SPECIFICATION

• Education: Master degree in in Computer Science and Technology or other relevant qualifications;
• Experience: At least 5 years experience in oversight of IT departments in the financial services space;
• Knowledge and understanding of the latest global and national market technology developments and of their uses by key competitors in the Cambodian landscape;
• Language high proficiency in English listening, speaking, reading, and writing; Khmer speakers encouraged to apply;
• Strong leadership skills.
• Highly developed analytical skills.
• The ability to think critically.
• Strong interpersonal skills.
• Proven ability as a motivator.
• Experience of research.
• An in-depth understanding of IT terminology.
• Client management experience.
• High level of integrity and dependability with a strong sense of urgency and results-orientation and strongly passion towards with the poor and social mission;
• Be respectful;
• Demonstrate sound professional ethics;
• Be compassion towards working and serving the poor;
• Full driving license.