Store Operation Manager

OBJECTIVE OF THE POSITION

The Retail Store Operation Manager is responsible for managing and enhancing the daily operations of all retail stores of the Company. This involves coordinating activities to ensure the stores runs smoothly, provides outstanding customer experiences, meets financial goals, and upholds high standards of product quality and service. They are instrumental in cultivating a positive environment for customers and staff, striving to optimize profitability while controlling operational expenses.

POSITION RESPONSIBILITIES

1. Store Operations Management:

• Oversee day-to-day operations across multiple retail stores, coordinating seamless functionality.
• Establish and enforce operational policies and procedures to improve efficiency and uniformity.
• Foster transparent communication channels among stores, sustaining a collaborative operational network.
• Establish and thoroughly monitor key performance metrics, fine-tuning strategies for continuous store operation optimization.

2. Visual Merchandising:

• Collaborate thoroughly with the merchandising team to curate visually attractive product displays.
• Regularly evaluate and fine-tune the effectiveness of merchandising strategies to enhance visual aesthetics.
• Conceptualize and execute attractive seasonal and promotional displays, captivating customer attention.
• Uphold and maintain consistent visual merchandising standards, ensuring a unified brand image across all stores.

3. Inventory Control:

• Proactively steer inventory management, proactively avoid stockouts or overstock scenarios.
• Implement and thoroughly enforce precision-driven inventory control measures.
• Strategically plan and execute stock rotation or inventory transfers between stores, optimizing stock utilization.
• Formulate and implement proactive strategies to reduce aging inventory, ensuring a fresh and dynamic product selection.

4. Sales Performance:

• Conduct in-depth analyses of sales data and trends, translating insights into realistic, achievable store sales targets.
• Innovate and implement strategies that boost sales growth, encompassing upselling and cross-selling initiatives.
• Establish customer engagement programs to elevate the overall shopping experience and foster brand loyalty.
• Conduct regular and constructive performance reviews with store managers and staff, aligning with overachieving sales objectives.

5. Customer Experience:

• Instill and nurture a customer-centric culture across all stores, prioritizing personalized and exceptional service.
• Deploy effective mechanisms for soliciting, analyzing, and responding to customer feedback.
• Design and execute comprehensive training programs, empowering staff with enriched product knowledge and superior customer service skills.
• Establish clear and responsive protocols for addressing customer inquiries and concerns, ensuring a consistently positive shopping experience.

6. Staff Training and Development:

• Innovate and implement training programs focused on elevating staff product knowledge and refining customer service skills.
• Cultivate a positive and collaborative team environment, nurturing a culture of continuous professional growth and development.

7. Operational Efficiency:

• Identify and implement operational enhancements and refining processes to strengthen overall efficiency.
• Optimize staffing levels, scheduling, and resource allocation, maximizing operational productivity.
• Continuously assess and refine operational workflows, ensuring responsive and efficient store performance. 

8. Health and Safety Compliance:

• Uphold precise compliance with health and safety regulations, implementing and monitoring protocols for a secure shopping environment.
• Conduct routine safety audits and immersive training sessions, stimulating a workplace environment prioritizing the well-being of both staff and customers.

9. Other tasks as assigned by the Superior or Board of Directors.

PERSONAL QUALIFICATION

• Bachelor's degree in business, Retail Management, or a related field.
• Proven at least 5 years experience as a Retail Store Management, preferably in the fashion or eyewear industry
• Strong understanding of fashion trends, consumer behavior, and market dynamics.
• Excellent negotiation and vendor management skills.
• Analytical mindset with proficiency in using data to drive decisions.
• Strong leadership and organizational skills with the ability to drive operational excellence.
• Excellent communication and interpersonal abilities.
• Understanding of visual merchandising principles and inventory control.
• Familiarity with health and safety regulations in a retail environment.
• Initiative and be a self-starter.
• Taking responsibility and accountability for work
• Commitment to create breakthrough results.
• Demonstrate time management organization and focus on ability to prioritize multitask.
• Ability to articulate thoughts into clear and concise written and verbal communication.
• Understanding of consumer marketing
• Knowledge of advertising campaigns, press releases and the development of other strategic communications.
• Strong leadership and organizational skills.
• High commitment and reliability
• Optical Business awareness.