IT Support

REPORTING TO: IT Manager

RESPONSIBILITIES:

• Provide helpdesk and general user support, including procedural documents.
• Monitor backup schedule and record log.
• Configure and monitor company anti-virus system and definition update.
• Install and configure computer hardware, OS, and application.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and network problems and diagnose and solve hardware/software faults.
• Setup and manage all user accounts and emails.
• Conduct electrical safety check on computer equipment.
• Replace hardware parts as required.
• Testing and evaluating new technology
• Other duties as assigned

REQUIREMENTS:

• Bachelor Degree in Computer Science or any related field.
• At least 1 years working as an IT support.
• Extensive experience with DNS, Email and Network.
• Knowledge & experience in Windows, Linux, or other type of OS.
• Familiarity with Windows server and VM Ware.
• Ability to provide technical training to end users.
• Skill in organizing resources and establishing priorities
• Ability to identify and resolve computer system malfunctions and operational problems.
• Ability to install, configure, and maintain computers, networks, and related hardware and software.