Head of Business Department

Main Responsibilities:

1.

Branch Performance Management

In coordination with the Finance, involves in the preparation of business operation plan by determining the minimum level of operating efficiency of all branches and projecting costs to budget ratios.

Involves to ensure that overall targets and commitments of all branch offices will achieve the target has been set.

Monitor the implementation of the approved Annual Work and Financial Plan making sure that all branch offices are achieving the set goals and targets.

Monitor the operational performance of branch offices and implements strategic interventions to help low-performing branch offices.

Conducts field visit/verification/meetings with branch office personnel and clients as part of his regular supervision to get first-hand information from them and to be able to provide appropriate feedback and recommendation to improve performance.

2.

Product Implementation

Manages implementation process of LOLC products and services.

Monitors and evaluates product and service performance of LOLC.

Reviews and analyzes market trends in product performance for MDI and Banking industry.

Develops recommendations and enhancements to ensure the LOLC products and services are competitive as well as efficient and effective.

Continually analyzes the strategic position of the LOLC in the field of microfinance.

Conducts/directs business analysis to determine new products and service areas that may be explored.

3.

Management

Recommends promotion, suspension, dismissal, and/or transfer of staff.

Evaluating job performance of staff under his/her supervision.

Continually monitors and evaluates the progress of skills building. Recommends additional interventions, if needed.

Qualifications and Requirements:

BA/MBA in Marketing, Finance and Bang, Management or equivalence.

Minimum of five 05-year field experiences in a microfinance institution.

Working knowledge of local and international laws and regulations - banking and finance, obligation and contracts, etc.

Knowledge of administrative and accounting procedures and systems such as word processing, managing files and record, designing forms, and other office procedure and terminology.

High ability to persuade others to change their minds or behavior.

Strong communication skills (able to speak and write Khmer and English)

Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.

Strong leadership, motivational, planning and management skills.

Strong ability to tell when something is wrong or is likely to go wrong objectively.