Service Desk Analyst (Remote)

About Our Client

Engio is partnering with an innovative Australian-based company to hire a dedicated Service Desk Analyst / Desktop Support Analyst in Indonesia.

Responsibilities

You will be the frontline technical expert, providing essential Level 1 and Level 2 IT support to end-users across various platforms and applications. This role requires flexibility to work rotational shifts, ensuring seamless support aligned with Australian business hours.


Requirements

• Minimum 3 years of practical experience in an IT Service Desk, Help Desk, or Desktop Support function.
• Demonstrated strong troubleshooting skills across hardware, software, and network issues.
• Proficiency with remote support tools and ticket management systems (e.g., Jira, ServiceNow).
• Excellent written and verbal communication skills in English a non-negotiable requirement for interacting with the global team and users.
• Ability to adapt to a rotational shift roster.

Technical Certifications

While not mandatory, candidates possessing the following certifications will be prioritized:

• Microsoft Certified: Azure Fundamentals (AZ-900)
• Microsoft 365 Fundamentals (MS-900)
• Modern Desktop Administrator (MD-102)
• CompTIA A+ or Network+
• ITIL 4 Foundation
  

Ready to elevate your career? Apply now!
Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency


Note: Our team will only reach out to you if your application is selected for further consideration.