IT workplace support expert

• You handle incidents related to workplace equipment forwarded by the Service Desk, acting as a second-line support team.
• You assist VIPs (department heads and members of the Executive Committee) with their questions and incidents, providing a very high-quality service.
• You follow up on Service Requests from employees regarding IT equipment requests.
• You perform software packaging and deployment.
• You administer and optimize Microsoft 365 environments (Intune, Teams, Exchange, Entra ID/Azure AD) in collaboration with specialized teams.
• You contribute to improving the digital experience (DEX) of users using Nexthink Infinity and propose corrective actions.
• You participate in monitoring the range of devices available to employees, as well as in selecting and testing new models and solutions (e.g., MS Teams Rooms).
• You help implement and monitor operational metrics to ensure the expected level of service.
• You ensure knowledge is maintained and transferred across support teams.
• You participate in the automation effort.
• You interact with third-line teams and external vendors/providers when necessary to properly support users.

About your soft skills :

• You delivers excellent customer service through clear and empathetic communication
• You resolve problems with strong analytical thinking and structured approaches
• You collaborates seamlessly within teams to achieve shared goals
• You adapt yourself quickly to new technologies and evolving work environments
• You manage time effectively and prioritize tasks to meet deadlines

You best have an experience already in companies heavily relying on ITSM processes which are a main concern for the Bank. You best have an experience already in the financial sector.

Partially remote: 40% minimum on site - to be discussed with the manager during the interview.

Extension possible.

Roles

• Senior IT Support Technician

Skills

• Active Directory Level Intermediate
• Beyond Trust Level Advanced
• Data Management System (MDM )Level Advanced
• Identity and Access Management (IAM )Level Beginner
• Intune Level Intermediate
• ITIL Level Nice to have
• MS Conference Rooms/Meeting Rooms Level Intermediate
• Nexthink Infinity Level Beginner
• Office 365Level Advanced
• Safenet tokens Level Intermediate
• ServiceNow Level Beginner
• Troubleshooting Level Advanced

Languages:

French & Dutch: Full professional proficiency

English: Professional proficiency

Candidate should have experience in financial sector