Senior ServiceNow consultant service mapping

For our client in the banking sector, we are looking for a senior functional analyst specialize in ServiceNow.

• As Senior ServiceNow CMDB Consultant, you participate in the operation and maintenance of the Bank's ServiceNow software infrastructure (its Enterprise Service Management platform).ServiceNow modules used are ITSM and ITOM.

  Your mission will consist of the activities mentioned below. Expertise and knowledge in these domains are key to conduct these activities.

  • Assess and implement the requirements for ServiceNow Discovery.
  • Discover and adapt data patterns.
  • Review and correct the existing data model in the CMDB to be able to reconciliate the CIs discovered with the ones already present.
  • Execute discovery on the identified scopes.
  • Create value case / analysis for ITOM event management.

  Next to these specific activities, you might be involved in the following generic tasks:

  • Maintaining or developing new functionalities based on a needs analysis to which you will have contributed,
  • Maintaining or developing integrations with other components of the Bank's infrastructure,
  • Provide user support, give trainings/demo's,
  • Support the expansion of the use of the ServiceNow platform within the Bank.

  About your soft skills :
  You are motivated, driven, and passionate about the world of ServiceNow
  You take initiative and aligns well with other team members, various process owners, and the hierarchy
  You are highly eager to learn, asks questions, and actively seeks help when needed
  You can communicate clearly and in a structured way, both within and outside the team
  You are flexible, able to handle varying tasks and priorities, and can switch quickly between tasks when necessary (e.g., support with Incident)
  You have a strong analytical thinking and customer-oriented mindset
  You have a Solution-oriented communication: able to reach sustainable solutions through constructive dialogue with various stakeholders.

Your profile:

• Medior Functional Analyst(mandatory)
• Experience with scripting
• ServiceNow - CMDB knowledge
• ServiceNow - CSDM knowledge
• ServiceNow Discovery & service mapping patterns knowledge
• ServiceNow: global platform usage knowledge
• ServiceNow: Service mapping knowledge

• Dutch or French at native level (MUST HAVE)
• English professional working proficiency