Adoption & Change Management Executive

Essential Duties and Responsibilities: 

• Design and Conduct Office 365 training session covering various applications. 
• Facilitate session, address queries and prepare POE (Proof of Execution) report. 
• Assist new customers with onboarding and provide ongoing guidance
• Develop adoption plans to ensure successful implementation across the organization
• Create comprehensive training materials, including guides, videos and communication tools
• Monitor and report adoption progress, suggesting areas of improvement
• Stay updates on Office 365 updates and incorporate them into training
• Provide valuable feedback to the internal team and assist with technical troubleshooting 

Education and/or Work Experience Requirements: 

• Bachelor's Degree in IT, Computer Science, or Software Engineering required 
• Minimum 1 year of experience in customer success, account management, or related field
• Strong communication and interpersonal skills for building customer and internal relationships 
• Excellent problem-solving skills to address customer challenges effectively
• Proficiency in data analysis, identifying trends, and finding improvement opportunities 
• Ability to work independently, manage multiple tasks, and maintain a positive attitude under pressure