Solutions Engineer (Consulting & Managed Services)

Essential Duties and Responsibilities:

1. Technical Implementation & Support 

• Execute baseline configurations and deployments following SOPs. 
  
• Perform L1 incident response, diagnostics, log collection and escalate as required. 
• Proactive conduct daily monitoring, health checks and preventive maintenance. 
• Support Managed Services operational tasks including checklist, service logs and patch validation. 
• Execute QA & testing tasks following standard checklists. 
• Maintain accurate issue logs and report recurrent problems to seniors. 

2. Customer Coordination & Communication 

• Provide customer updates under supervision and log requirements accurately
• Participate in customer calls for technical updates and requirement clarification 
• Prepare customer presentations, technical reports and troubleshooting summaries

3. Collaboration with Senior Engineers, Specialists & Architects

• Work with CDM/SDM to align on operational expectations 
• Support Senior Specialists in requirement validation and technical clarifications
• Support Solutions Architects by preparing documentation, diagrams and deployment artifacts
• Participate in internal review sessions and learn architectural best practices 

4. Operational Tasks & Continuous Improvement

• Maintain deployment notes, KBs, runbooks and SOPs
• Assist in updating knowledge bases and technical guides 
• Identify improvements in SOPs and operational processes
• Participate in continuous learning with partners, vendors and Microsoft 

Education and/or Work Experience Requirements:

• Bachelor's Degree in Computer Science/Information Technology or Diploma with 3 years working experiences in relevant field.
• Experience in an enterprise or SI environment (Microsoft preferred) 
• Strong verbal and written communication skills.
• Knowledgeable in Microsoft technologies or relevant skills.
• Microsoft Certification with experience in Microsoft Azure or Microsoft 365 as a bonus.
• Willingness to work late hours to meet customer deadlines.
• Open to feedback and continuous improvement, good interpersonal skills with the ability to drive change in unstructured environments.
• Must be able to work on a rotational shift arrangement when required.