Adoption Change Management Specialist

Job Descriptions:

• Design and conduct Office 365 training session covering various applications,
• Facilitate session, address queries and prepare POE (Proof of Execution) report.
• Assist new customers with onboarding and provide ongoing guidance.
• Develop adoption plans to ensure successful implementation across the organization.
• Create comprehensive training materials, including guides, videos, and communication tools.
• Monitor and report adoption progress, suggesting areas for improvement.
• Stay updated on Office 365 updates and incorporate them into training.
• Provide valuable feedback to the internal team and assist with technical troubleshooting.

Job Requirements: 

• Bachelor's Degree in IT, Computer Science, or Software Engineering required.
• Minimum 3 year of experience in customer success, account management, or related field.
• Strong communication and interpersonal skills for building customer and internal relationships.
• Excellent problem-solving skills to address customer challenges effectively.
• Proficiency in data analysis, identifying trends, and finding improvement opportunities.
• Ability to work independently, manage multiple tasks, and maintain a positive attitude under pressure