Product Developer (Smart Cities)

Essential Duties and Responsibilities:

As the product developer supports the development, configuration, documentation, and continuous improvement of company smart city and connected infrastructure solutions, including camera-based surveillance, command centre platforms, network connectivity, IoT-enabled infrastructure, public safety, and related urban operations use cases.

The role operates at a professional level, translating approved product direction, customer requirements, technical inputs, and operational feedback into practical solution specifications, product documentation, development tasks, testing support, and deployment readiness materials. The role works with product leadership, engineering, delivery, operations, commercial, and partner teams to convert smart city concepts into repeatable, deployable, and commercially usable solutions.

1. Smart City Roadmap Execution & Requirement Management

• Lead assigned requirement documentation, feature clarification, and development tracking activities for surveillance, command centre, connected infrastructure, public safety, and digital infrastructure solutions.
• Prepare concise analysis, specifications, and status updates to support timely product decisions and execution follow-through.

2. Smart City Market Research & Customer Input Support

• Document customer, public-sector, and infrastructure stakeholder inputs to understand operational challenges and solution needs.
• Identify relevant use cases and emerging opportunities within Smart City, Public Safety, and Digital Infrastructure domains.
• Prepare customer insight notes, use case summaries, and recommendation inputs for product review and follow-up.

3. Smart City Solution Development, Productization & Lifecycle Management

• Translate approved customer, market, and operational inputs into clear product requirements, user stories, backlog items, and implementation support notes.
• Collaborate with engineering, delivery, operations, and technology teams throughout the solution lifecycle.
• Coordinate solution development activities from concept validation through testing, deployment readiness, and continuous improvement

4. Business Case Input & Feasibility Support

• Prepare market observations, cost assumptions, solution notes, and basic commercial considerations for business case input.
• Assess implementation risks, dependencies, and practical mitigation options for assigned solution workstreams.

5. Solution Packaging & Commercial Readiness Support

• Support pipeline or opportunity discussions by preparing product information, use case notes, and solution inputs for commercial teams.
• Participate in selected bids, proposals, RFPs, RFIs, and tenders by providing solution and product inputs.
• Support go-to-market readiness for approved Smart City offerings through documentation, enablement inputs, and coordination.

6. Solutions Adoption Feedback & Continuous Improvement

• Capture feedback from customers, users, delivery teams, and internal stakeholders after solution deployment or usage.
• Track recurring issues, enhancement requests, and improvement opportunities for assigned Smart City offerings.
• Prepare improvement notes or recommendation inputs to support product review and future enhancement planning.

7. Product Records, Governance & Compliance Support

• Capture regulatory, cybersecurity, interoperability, and compliance considerations for review during solution design and delivery readiness.
• Support governance reviews by preparing records, issue summaries, and follow-up actions where required.

8. Cross-Functional Coordination & Workstream Lead

• Align stakeholders on priorities, dependencies, decisions, and delivery expectations.
• Engage selected partners and vendors to strengthen solution capability and market readiness.
• Support early capability building through practical product practices, documentation discipline, and knowledge sharing.

Education and/or Work Experience Requirements:

• Bachelor's Degree in Engineering, Computer Science, Information Systems, Telecommunications, Digital Infrastructure, Urban Technology, Business, or related discipline.
• Relevant exposure or certification in product management, project coordination, cloud, networking, cybersecurity, IoT, smart city technology, or related solution domains is advantageous
• Minimum 4–6 years of relevant experience in product development, solution development, business analysis, technical coordination, pre-sales support, project delivery, or related technology solution roles
• Experience supporting documentation, configuration, testing, deployment readiness, or improvement of technology products, solutions, or services.
• Experience translating business requirements, customer needs, operational feedback, or technical inputs into structured requirements, use cases, user stories, specifications, or solution notes.
• Experience working with engineering, delivery, operations, commercial, pre-sales, or partner teams to coordinate solution development activities.
• Exposure to smart city, IoT, digital infrastructure, video surveillance, command centre, network connectivity, cloud, cybersecurity, or public-sector technology environments is preferred.
• Willingness to travel occasionally for customer meetings or demonstrations.