Solutions Engineer (Putrajaya Protege)

Essential Duties & Responsibilities:

- Work closely with team members to promptly handle and resolve issue

- Attend in-person client meetings to investigate and troubleshoot reported issues

- Maintain a comprehensive knowledge base of troubleshooting records

- Perform daily system health check, monitoring and recommend efficiency improvements 

- Conduct monthly client meetings and present on preventive maintenance findings

- Assist with technical client inquiries and engage in project solutions delivery 

- Implement and test solutions based on customer requirements 

- Update project status to the Solution Delivery team regularly. 



Educations and/or Work Experience Requirements: 

- Bachelor's Degree in computer science, information technology & software engineering 

- Strong verbal and written communication skills

- Knowledgeable in Microsoft technologies or relevant skills

- Willingness to work late hours to meet customer deadlines 

- Open to feedback and continuous improvement, able to work independently with good interpersonal skills.